Stop improvising.
Start dominating.
Fewer disputes. Faster delivery. More margin.
The system your competitors don't have.
From Shenzhen straight to your customers' doorstep.
Fast, reliable deliveries from Shenzhen directly to your German end customers. With local DE tracking numbers and proactive exception management.
- Local German tracking numbers for maximum customer satisfaction
- Multi-carrier routing for maximum stability and speed
- Proactive exception management when delays occur
- Smooth integration with all major payment providers
- Last-mile optimization through proven carrier networks
EU-compliant products. Straight from the manufacturer.
On the ground in China, with access to factories nationwide and complete EU compliance documentation. Errors get caught before they ever leave the factory.
- Complete EU compliance docs (CE, GPSR, REACH, RoHS, manuals)
- Direct manufacturer contact: shorter lead times, no middlemen
- 4-stage quality control before shipping
- Packaging and inserts built to EU standards from the factory
- Claims go straight to the manufacturer, not the warehouse
Ready for error-free processes from day one?
Let's analyze together where your supply chain is still losing money today.
Request a free analysisNo product gets lost. Every unit fights for its revenue.
Returns and stranded stock from the logistics chain are captured automatically, classified and put straight back on sale. Our recovery system turns lost units into new revenue.
- Grade A: immediate re-shipping with zero loss in quality
- Grade B: refurbishment and reconfiguration for discounted resale
- Stranded stock gets rerouted before it is lost for good
- Defective goods: automatic supplier claims with cost recovery
- Full transparency on every return and recovery status in the software
Your bestsellers are never out of stock again.
Clear reorder cycles and smart suggestions based on sales data, across both warehouses. We manage your inventory so your top seller keeps selling and you never lose revenue to empty shelves again.
- Clear reorder cycles with concrete restock suggestions per SKU
- Bestseller monitoring: we warn you before your top seller runs out
- Real-time view of both warehouses (CN + DE) at SKU level
- Smart forecasting uses sales data plus seasonality for strategic planning
- Distribute stock intelligently between warehouses, right where it's needed
No more stockouts and overstock.
We'll show you how an optimized two-warehouse setup improves your cash flow.
Get in touch, no strings attachedWin dispute cases before they become a problem.
Brands rarely lose disputes because they are at fault. They lose because the proof is missing. Our aftership system spots issues early, documents everything and wins cases proactively, before they put your PayPal or Klarna account at risk.
- Aftership monitoring detects delivery issues in real time, before the customer reacts
- Proof of delivery is secured automatically and filed with every case
- Proactive customer communication on delays stops escalations early
- Complete documentation of every shipment history for maximum evidence
- Full transparency on open disputes and win rate in the software
Solve problems before your customer even notices them.
Our proactive monitoring detects delivery delays in real time. We inform customers proactively before they ask. 24h response, AI-assisted.
- Automatic exception detection on tracking irregularities
- AI-assisted first responses for common customer questions
- Proactive customer updates on delays before they reach out
- Escalation paths for complex cases with personal support
- Complete ticket history visible in the platform
Customers who recommend you. Instead of chargebacks.
Show us your current setup and we'll show you where there's room to improve.
Book a free consultationYour entire backend. One interface.
From goods receipt in Shenzhen to payout in Europe: the ShipSmartify platform shows every operational movement in real time. No tab switching, no sheets, no tool chains. One cockpit that thinks ahead.
- Central dashboard for all operational areas
- Live tracking of every shipment incl. exception flags
- Returns status, inventory and reorders at a glance
- Supplier management and claim tracking built in
- Finance overview with payment flows and dispute history
- No external tools needed. Everything in one place.
/DashboardShipSmartifyOperations Dashboard
Live overview of all modules · 7/7/2026
From the carton to the hangtag. All your brand.
Custom packaging, inlays, hangtags, stickers: everything sourcing-ready from China, produced at scale. You keep control of the brand, we handle production.
- Custom packaging: cartons, inlays, stickers, hangtags
- Brand development from the idea to series production
- Direct procurement in Shenzhen without middleman markups
- Design coordination with our local team on request
- Fully integrated into the QC and shipping process
Two locations. One team. Your operations.
What sets us apart from any 3PL: our own China operation at the source, our own European operation for the end customer, connected by a founder team that understands both worlds.
- Sourcing and supplier management
- Quality control before shipping
- Pre-shipping and inventory buffering
- Worldwide shipping in 3-7 business days
- Our own staff on site
- Our own operations
- Returns recovery
- Re-dispatch
- Local service
- Successful rerouting