Your inbox, intelligently handled.
An AI that answers your customer inquiries straight from your own support inbox. Multilingual, in your brand voice, with real access to orders, tracking and returns.
Hey, my package #DE-48291 has been in transit for 6 days and stopped moving. When is it finally going to arrive?
Awesome, thanks so much for the quick update and the code! Can't wait for the product 🙌
Three steps from inbox to reply.
No migration, no new tool for your customers. The AI sits right inside your existing support inbox. We connect it, you brief it, the rest runs on its own.
Connect your inbox
Gmail, Outlook, IMAP or your own domain. We connect your existing support inbox in under 10 minutes, with no forwarding setup and no separate app for your customers.
Brief your brand
Tone, style, brand guidelines, standard replies, escalation rules. The AI learns your brand voice once and keeps it consistent across every reply, individually per store.
Choose your automation level
Full automation or draft-for-approval: you decide per case type whether the AI sends on its own or hands you the draft first. Adjustable anytime, team inbox included.
Knows your shop as well as your team.
No hallucinations, no made-up order numbers. The AI pulls live data from your shop, shipping and returns systems, sees the full customer history and answers based on real facts.
No hallucinations. Every AI reply is based on real shop data. Missing information is requested from the customer instead of invented.
Suggests and executes. You approve.
The AI does more than read emails. It recognizes common requests, suggests the right action and executes it in your shop after your approval. Cancellations, address changes, replacements and item updates without manual workarounds.
Cancellation
Action-TypeCustomer changed their mind? The AI checks the shipping status and suggests a cancellation plus refund. You see the order, the reason and the refund amount. One click and it's done.
Address change
Action-TypeBefore shipping, the AI fixes address errors right in your shop, with a carrier check whether the parcel can still be rerouted. After shipping, it triggers an address change request with DHL.
Replacement
Action-TypeProduct defective or lost? The AI checks stock and the complaint reason, then suggests a free replacement shipment. Including automatic return label generation.
Item change
Action-TypeDifferent size, different color? The AI matches the request against stock and suggests a swap or a partial refund. Possible even before shipping if the picking stage allows it.
You stay in control
Every action is presented for approval before it runs. Or, once you trust it, executed fully automatically. Configurable per action type.
Auto-pilot or draft. You decide.
Selectable per action type: the AI sends on its own or hands you the draft for approval. Including transparent cost per reply and a monthly budget cap.
For clearly defined requests like tracking questions, standard FAQs or shipping updates. Fastest response time, with your approval pre-configured.
For sensitive or cost-relevant actions like cancellations, refunds or complaints. The AI prepares everything, you just click approve or edit the reply.
One inbox. Your whole team.
Assign, handle and approve tickets, updated live. AI drafts sit right inside the familiar inbox view, and your team keeps track of the status and history of every request.
Hey, my package #ORD-4892 should have arrived by now, but it's still not here. What's going on?
Hey Akif, no worries! Your package has been at DHL Cologne since yesterday and should be delivered tomorrow. Here is your tracking: 00 340 4348 79
Built for Production.
Spam protection, prompt injection detection, model-agnostic, with a complete history and full data separation. Everything a professional support system needs today.
Spam detection
Sorted out automatically before the AI replies. No wasted budget, no cluttered inbox.
Auto-FilterAnti-Manipulation
Prompt injection detection protects against manipulation attempts hidden in incoming emails. Your rules stay your rules.
Prompt-ShieldMulti-Model
Vendor-independent. Currently running on Claude, with OpenAI, Gemini and others to follow, using the fastest or strongest model per task.
Claude · OpenAI · GeminiAttachments
Receives and sends file attachments: invoices, photos, return labels, contracts. Contents are read by the model when needed.
Inbound + OutboundComplete history
Full conversation log including everything the AI looked up, suggested and executed. Auditable per ticket.
Audit-TrailTenant security
Isolated per brand. Data, tone, rules and model selection stay separated per tenant, even in multi-store setups.
Isolated per brandJoin us, before we launch publicly.
We are currently onboarding selected brands into the closed beta. Early spots, personal onboarding, a direct line to the product team.